Edward Jordan

Tech
 

Edward Jordan

I craft reliable systems and modern digital solutions. Technology made human.

★ Top Rated Freelancer on Upwork
Open to new opportunities
9+
Years Experience
30+
Projects Delivered
100%
Client Satisfaction
IT Support ✦
Developer ✦
Network Admin ✦
UI Design ✦
AI Automation ✦
Problem Solving ✦
Content Moderator ✦
Logo Creation ✦
Video Editing ✦
Software Installation & Configuration ✦
Customer Service ✦
Website Deployment & Maintenance ✦
IT Support ✦
Developer ✦
Network Admin ✦
UI Design ✦
AI Automation ✦
Problem Solving ✦
Content Moderator ✦
Logo Creation ✦
Video Editing ✦
Software Installation & Configuration ✦
Customer Service ✦
Website Deployment & Maintenance ✦
Edward Jordan

The creator behind
the solutions

I'm Edward Jordan, an IT Support Specialist originally from Cebu City, Philippines, and now based in Rutherford, NSW, Australia. Backed by 9+ years of international experience built on precision, innovation, and proven results, I bridge complex technical systems with human-centered care.

Technology is human-centered. Every project, every problem, every solution begins with understanding the person.

Featured Case Studies

Real deployments, real deadlines. Here's how the work actually gets done under pressure.

🚀
Overnight Infrastructure Migration

14-Hour Rapid Office Relocation

Relocated an admin office (Cebu City, Philippines) and deployed a full Windows 10 fleet in one overnight window — with zero disruption to Saturday operations.

60+Endpoints Deployed
ZeroDowntime
8:00 AMSaturday Ready
🛰️
Multi-Site Incident Response

Multi-Site Incident Triage

Coordinate the resolution of several IT issues reported from multiple branch offices while minimizing business disruption and keeping users informed.

15+Devices Supported
Multi-SiteIncident Coordination
L1 - L3Technical Troubleshooting
🚧 In Development
🛍️
Featured Project

AskEddy — AI Retail Platform

An independent AI platform designed to transform the retail experience through intelligent technology, customer-focused innovation, and smarter shopping solutions. Currently in development. 🚀

Customer-First
🤖AI-Powered
🌏Retail Innovation
Notify Me When It Launches →

What I Offer

🛠️
IT Support & Systems Management

End-to-end IT support and system troubleshooting. Minimizing downtime, securing data, and providing fast remote assistance to keep daily operations seamless.

Hardware DiagnosticsOS DeploymentPC Assembly & ConfigurationNetwork Setup & TroubleshootingRemote SupportDevice Deployment
🌐
Web Development & Solutions

Responsive, performant websites built with clean modern code. From high-converting landing pages to custom portfolio sites engineered for speed and accessibility.

HTML5 / CSS3JavaScriptResponsive DesignPerformance
🎨
UI Design & Brand Identity

Strategic visual identity and interface design. Building logos, color systems, and UI components that establish brand authority and engage visitors instantly.

UI/UXBrandingUI Components
☁️
Microsoft 365 & Cloud Admin

Management of hybrid cloud environments, user identities, and access security—ensuring high availability, compliance, and support for distributed teams.

Microsoft 365Active DirectoryIdentity AccessCloud Administration
🔒
Trust, Safety & Governance

Platform moderation, policy enforcement, and quality assurance designed to mitigate risk, protect brand reputation, and ensure community compliance.

Trust & SafetyPolicy EnforcementQuality AssuranceRisk Mitigation
💬
Customer Experience & CX

Proactive CX management focused on rapid resolution, clear communication, and conflict de-escalation that builds long-term client trust and retention.

CX StrategyDe-escalationSLA ManagementClient Retention

Tech Stack

Systems & Cloud
Windows Server Microsoft 365 Azure AD/Microsoft Entra ID Active Directory
Networking & Hardware
L1 - L3 Tech Support Network Infrastructure (LAN/WAN) Structured Cabling Firewalls & Routers CCTV Systems Endpoint Deployment Hardware Diagnostics
Web Dev
HTML/CSS/JS Responsive Design Website UI Implementation Website Deployment
ITSM Tools
Ticketing Systems Remote Support Incident Management Service Request Management Troubleshooting & Root Cause Analysis Knowledge Base Documentation User Support & Training

Awards & Certifications

Industry-recognized credentials validating expertise and commitment to excellence.

📚
Google IT Support Professional Certificate
Google
🔧
Computer Systems Technician Certification
📹
CCTV Design & Structured Cabling Professional Training
🎓
Information Technology Studies
Technical Skills & Professional Development
Edward Jordan

What Clients Say

Real screenshots from Google Reviews and Upwork Verified Clients

Edward Jordan O. — Upwork Freelancer Profile, 100% Job Success, Top Rated
Edward Jordan O. — ⭐ Top Rated · 100% Job Success Rate Freelancer
Google review screenshot
Skyla K. — Tech Client (Google Review)
Upwork review screenshot
Marco C. — (Upwork Verified Client)
Upwork review screenshot
Dustin N. — (Upwork Verified Client)
Upwork review screenshot
Daniele I. — (Upwork Verified Client)

Let's Work
Together

Always interested in projects, opportunities, and connections. Let's create something great.

Start a Conversation

Sends directly — you'll get a reply at the email you provide.

EddyAI

What do you offer? Certifications Availability Contact
Automated assistant answering from Edward's profile — not a live person.

About AskEddy

AskEddy is Edward's independent AI retail platform focused on creating smarter, simpler, and more customer-friendly shopping experiences through intelligent technology. The platform is currently in active development, with more details to be revealed upon launch. 🚀

Notify Me When It's Live